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Chabot Space & Science Center Case Study

Customer	Chabot Space & Science Center Steven dosRemedios, Technology Manager Tel : +1 510-336-7313 www.chabotspace.org	Testimonial “The Xorcom XR2074 is a first-rate PBX appliance and a polished implementation of Asterisk." – Steven dosRemedios – Technology Manager, Chabot Space & Science Center
Industry	Education (informal)
Main Challenge	The customer’s aging NEC PBX’s voicemail processor had begun to fail. As a non-profit, cost was a big challenge.
Reseller	VoIP Supply Tel: 1-800-398-8647 www.voipsupply.com
Solution	Xorcom XR2074 PBX with 1 PRI port, 8 FXO ports, and 16 FXS ports; RAID (dual hard drive for redundancy), Rapid Recovery (for backup and restore of the entire PBX), and 110 Yealink T20P SIP phones.

Overview

Chabot Space & Science Center is a non-profit in Oakland, California. The aging NEC PBX’s voicemail processor had begun to fail. During research for replacement voicemail systems, the customer discovered that he could buy an entire new telephone system for the cost of the replacement.

Cost is a big challenge for Chabot, especially operating costs, so they narrowed the list of potential systems to those which had no ongoing maintenance/licensing fees. This led to Asterisk-based solutions, of which there were many.

Since the customer is also acting as the integrator, he needed a turnkey system that would work right out of the box. A survey of Asterisk-base appliances led Mr. dosRemedios to Xorcom, which he installed, plugged into the analog trunks, and directly made a call!

Customer Requirements

Chabot Space & Science Center wanted to deploy a completely new 110 station telephone system with voicemail and conferencing to replace their existing NEC PBX (supporting a PRI line, 200 DIDs and 120 extensions). Existing IVR functionality needed to be duplicated and enhanced on the new system.

As a non-profit in a troubled economy, any solution had to be very cost effective. Chabot had a very limited capital budget with which to work; and virtually no additional operating budget for the new system.

Proposed Solution

Extensive research into IP-based systems led Mr. dosRemedios to Asterisk-based systems and he tried a test system, using trixbox CE and two Grandstream handsets. He liked what he was able to do, and so he looked for a turnkey system using Asterisk at its core, and came across Xorcom and the Astribank concept. Because Mr. dosRemedios is the sole support for telephony at Chabot, his greatest concern was getting help configuring the system. So he contacted a local Xorcom reseller and soon realized that he could probably do everything himself.

Mr. dosRemedios chose a Xorcom XR2074 PBX with 1 PRI port, 8 FXO ports, and 16 FXS ports; with RAID (dual hard drive for redundancy), Rapid Recovery (for backup and restore of the entire PBX), Yealink T20P handsets, and some premises cabling to fulfill the requirements. Deployment was performed in-house over a period of five weeks.

Results

Cabot chose a Xorcom XR2074 PBX with 1 PRI port, 8 FXO ports, and 16 FXS ports.

The PBX installed without a hitch; Mr. dosRemedios connected four landlines to the FXO ports, and a couple of phones to the POE switch and was able to make calls the same day! He’s currently preparing to deploy the remaining 108 phones to run in parallel to the old PBX until the day he can move the PRI over to the Xorcom box.

Conclusion

According to Steve dosRemedios, Chabot Space & Science Center:

“The Xorcom XR2074 is a first-rate PBX appliance and a polished implementation of Asterisk.”

“All in all, this has been an amazing experience for me and my organization – single-handed purchase and implementation of a sophisticated telephone solution in a very short amount of time.”

About Chabot Space & Science Center

The mission of Chabot Space & Science Center is to be a place for students of all ages to learn and be inspired about the Universe and our Planet Earth.

Founded as an observatory in 1883, today Chabot offers visitors the very latest in hands-on, interactive exhibits, displays, and Planetarium and large-screen shows that explore the mysteries of the universe and of life here on earth. Combined with a full program of activity-filled classes, workshops, summer camps, outreach programs and special events, Chabot Space & Science Center has become the Bay Area’s go to destination for visitors of all ages who want to discover and learn about space and earth sciences. For more information visit: www.chabotspace.org.

About VoIP Supply

VoIP Supply is North America's leading VoIP solutions provider. Since 2004, VoIP Supply has delivered valuable solutions for some 60,000 customers worldwide. With passionate employees, 2,500 products, 40,000 square feet of office space and an unlimited number of VoIP solutions to meet your needs, whether you are a consumer, business, service provider or reseller, VoIP Supply has everything you need for VoIP. For more information, visit: www.voipsupply.com.

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Last Updated ( Thursday, 01 December 2011 )

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