FTS Billing Software Case Study

Customer	FTS Billing Software Solutions Steve Harder Tel: +972-9-960-0292 www.fts-soft.com	Testimonial   “FTS IT staff loves the new system as it gives us the flexibility to manage and create new features as needed; the ease of configuring users and extensions is simple and fast.” “Saving money was felt from the first month as we were able use the phones in our branch offices via the LAN free of charge.”
Industry	Software
Main Challenge	Move from a traditional, shared PBX to a dedicated, new PBX with minimal downtime.
Integrator	SmartBase Information Technologies Yuval Yogev Tel: +972 73-2706000 www.smartbase.co.il
Distributor	Marco Telecom
Solution	XR3055 with two PRI lines and 100 snom 300 / 320.

Overview

FTS needed to move from a traditional Coral PBX which was shared among many companies in the building (the telephony company provided the PBX services). The customer had no control over the PBX in any aspect and wanted to take advantage of new technology.

The main challenge was to have a seamless transition to the new PBX with minimal downtime. The goal was to install and move to the new phone system in less than one day.

SmartBase was chosen to implement the solution because of their vast experience with IP PBX and their quick responsiveness and willingness to make it work.

Customer Requirements

The customer required a very basic phone system with no special configuration or trees for extensions, since they employ a secretary that routes the calls to the employees if needed.

The only thing requiring porting was the main office number announcement, to make sure that during off hours the system would pick up the calls.

SIP phones were a must for this project as the customer did not want to rely on the old phones nor on the wiring in the walls. Moreover, the customer wanted the flexibility to move a phone from place to place (including to a new office).

An additional benefit from the IP system was the fact the traveling users have a softphone option while on the road; their high availability is important and this option is a great benefit. Users can now work from home or while on the road using their local number, which leads to big savings in the long run.

A few extensions were installed at the FTS branch offices as well. As a result, employees can talk over the company’s dedicated LAN to Bulgaria, US and Moscow.

Proposed Solution

SmartBase proposed that FTS order the Xorcom 3000 series with two PRI lines options, and SNOM 300 and 320 (for 100 users). The phone system is connected to the FTS data network for PBX management purposes. Currently, one of the PRI lines is connected to serve as an outside line. The softphones are configured to use the G.729 Codec.

Results

Xorcom XR3055 IP-PBX installed at FTS.

Once the PRI was in place, the implementation took approximately half a working day. During that time all numbers were transferred to the new line, and each user was configured with a voice mailbox and outbound DID/CID.

The new system is managed by the customer’s IT staff, eliminating their dependence on the workload and business hours of the vendor. The customer’s helpdesk team can easily create, modify and add new conference and regular extensions. With the previous PBX, these tasks were time-consuming and required coordination with the PBX operator.

Testimonial

According to Steve Harder, IT Manager at FTS, “Our IT staff loves the new system as it gives us the flexibility to manage and create new features as needed; configuring users and extensions, as well as backup and recovery of configurations, is simple and fast.”

“The customization possibilities of the system are vast and unlimited in many aspects.”

“Saving money was felt in the first month as we were able use the phones in our branch offices via the LAN free of charge.”

“We are thinking about installing a new IP phone system in each office for better and advanced configuration of the systems.”

About FTS Billing Software Solutions

FTS (LSE: FTS) is a leading provider of Billing, CRM and Business Control solutions for communications and content service providers. By analyzing events from a business standpoint rather than just billing them, FTS allows providers to better understand their customer base and leverage business value from every event and interaction.

FTS deploys its full range of end-to-end, stand-alone and add-on solutions to customers in over 40 countries and has implemented solutions in wireless, wireline, cable, content and broadband markets including multiple cross-network installations. Serving the evolving needs of both traditional and next generation service providers, the company’s operations comprise four international R&D locations and strategically-located sales support offices worldwide. For more information, visit www.fts-soft.com.

About Smartbase

Founded in 2000 as a call communication systems, consulting and information security company, today SmartBase exhibits expertise in selling advanced communications equipment and security implementation projects.

The company’s specialization is based on proven knowledge and experience, technological innovation, understanding customer needs and meeting them via systematic vision capabilities across multiple projects, including infrastructure and communication systems. For more information, visit: www.smartbase.co.il.

About Marco Telecom

Marco Telecom (M.T), founded in 2008. The M.T develops and markets Voice over IP products and services based on the Asterisk Open Source Telephony Project. M.T recently restructured its sales efforts to concentrate on developing channels in new markets around the world to distribute VOIP products and services. M.T markets all Xorcom products through reseller channels in Israel and the region and in the UK market. For more information, visit: www.marcotelecom.com. 

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