| Customer |
Huntington Foam Gary McLaughlin, President Tel: (724) 522-5144 |
| Industry | Manufacturing |
| Reseller |
Rob Welts - Unified Alerts Tel: 800-513-5571 |
| Solution | Xorcom XR2047 IP-PBX with E1 R2 port |
| Main Challenge | Link four existing PBX in the U.S. with new PBX located in Mexico to provide direct dialing across the corporation (for huge cost savings). |
| Testimonial |
“The ability to call directly has changed the way we communicate company wide. We collaborate and quickly share information across the various plants far quicker and with greater ease than before. We pick up the phone and dial three numbers to reach any Huntington Foam employee any time.” - Gary McLaughlin, President – Huntington Foam |
Overview
Huntington Foam, a manufacturing firm with locations in Pennsylvania, Michigan, South Carolina, Arkansas and Mexico, has multiple PBXs linked via iax2 trunks so they can share conference bridges, line costs by least cost routing, and direct extension to extension dialing.
Unified Alerts, a certified Xorcom reseller, came in when the customer had been left a tad high and dry. Although the customer already had four Asterisk-based PBX systems that were working fine, the original supplier did not have the technical skill to activate an additional (international) circuit successfully. Xorcom and Unified Alerts worked very hard to get the fifth PBX, located in Mexico, to link with the other four PBX systems located in the United States. The result: a happy customer and direct dialing across the corporation, saving them thousands of dollars in line costs.
Customer Requirements
The major requirement was to activate an additional circuit to establish and connect a PBX at the Mexico location with the existing PBX systems located in the four US-based branches.
Proposed Solution
Results
The additional benefit of built-in conferencing has allowed for substantially reducing call costs and more information sharing.
Conclusion
Gary McLaughlin, President of Huntington Foam, states:
“The ability to call directly has changed the way we communicate company wide. We collaborate and quickly share information across the various plants far quicker and with greater ease than before. We pick up the phone and dial three numbers to reach any Huntington Foam employee any time.”
“Unified Alerts has worked tirelessly to deploy VOIP across the corporation, including a site in Mexico, numerous remote personnel, and the plants, while maintaining critical business links – all while reducing cost.”
“Deploying Xorcom in multiple language locations has been a breeze. We have several Spanish and English sites running dual language systems and now a site running French and English as well. The staff has commented several times on the ease of use for the end user being in the native language.”
About Huntington Foam
Huntington Foam has made a name out of being the best at what we do. When it comes to the world of custom foam molding, nobody does it better than Huntington. Let us show you why we're the perfect fit for your company, no matter what the end product is that you're shipping.
Huntington Foam operates in four US states and two locations in Mexico. Founded in 1992, the company has grown from a single location to the multi-national industry leading organization it is today. For more information, please visit www.huntingtonfoam.com.
About Unified Alerts
Unified Alerts tag line is “intelligent alerting solutions”. Devised around the concept of delivering solutions and not products, UA builds solutions that answer the customers’ pain points and needs, then continuously test and develop solutions for future use. The company’s experience and efforts in senior care and large multi-site operations translates to a depth of knowledge not found in organizations of its size. For more information visit www.unifiedalerts.com.
