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| Customer |
Inmobiliaria Braglia Diego Braglia Tel: +598 2 7119025/201 www.braglia.com.uy |
Testimonial
“At first we were skeptical but today, after successful completion of the second stage of the original project, we are more than confident enough to face the last stage of the project: interconnecting our three offices. Both the equipment and our integrator exceeded our expectations.” – Diego Braglia, Inmobiliaria Braglia |
| Industry | Real Estate | |
| Main Challenge | To improve inter-office communication between three locations as well as lower costs. | |
| Integrator |
PuntoVoIP (formerly DBA Giuffra y Asociados S.R.L.) Verónica Machado da Silva Tel: +598 29164300 www.puntovoip.com |
|
| Distributor | CommLogik Argentina | |
| Solution | Three XR2000 IP-PBX, one Astribank FXS, snom IP phones | |
Overview
The existing PBXs could not meet the Inmobiliaria Braglia’s needs for growth and additional communication capabilities. The customer has three offices (two in the capital city, Montevideo, and the third in the most important city for tourism, Punta del Este) and wanted to improve the inter-office communications and also lower their costs.
In the near future, they also want to improve the services they give to their clients and provide only one public telephone number unifying the main office with all of the PSTN lines that are scattered in the other locations.
Customer Requirements
- Time-based Integrated Voice Response (IVR) solutions for each office
- Time-based announcements
- Different announcements if the calls are routed outside the main office
- Keep transfer functionality
- Inter-trunking between offices
- Music on hold
- Voice mail (VM) to electronic mail
- Fax to electronic mail
- Extensions
- Queues
- Ring Groups
- Time Conditions
Proposed Solution
Main Office:
- XR2000
- FXS-only Astribank
- snom IP phones
Pocitos Office:
- XR2000 with eight FXO ports
- Six snom s300 IP phones
Punta del Este Office:
- XR2000 with eight FXO ports and 16 FXS ports
- One snom s320 and five snom s300 IP phones
Stages:
- 1. Pocitos Office: Exchange old PBX for new XR2000.
- 2. Punta del Este: Exchange old PBX for new XR2000 and interconnect Pocitos office with Punta del Este.
- 3. Main Office: Exchange old PBX for new XR2000 + Astribank and interconnect the three offices.
Results
Stage one has been successfully completed; the staff of the Pocitos office is very satisfied with the improvement and has adapted rather well to the change of technology. Every stage involves more agents and therefore a bigger challenge in terms of the appropriate usage of the new resources.
Stage two involves nine agents and more PSTN lines, this translates into more simultaneous calls and more call traffic, it also involves all of the communication between offices.
The PSTN lines in Uruguay have a particular ring cadence that is difficult for Asterisk to detect correctly. As a result, the Giuffra y Asociados integration team suffered major setbacks during the implementation of the second stage. This was mainly due to the absence of polarity reversal in Punta del Este. It was imperative to come up with a solution for this major issue since the telephony system would not work without the correct termination of the calls.
Together with Xorcom’s technical support, Giuffra y Asociados came up with a solution and currently two of the XR2000 IP-PBX systems are operational. Stage two is now completed and under observation before continuing with the last stage of the project.
Conclusion
Diego Braglia, CEO Inmobiliaria Braglia concludes: “Once the interconnection between our three offices is finished we will be ready to continue the enhancement of the quality of the service we provide, renewing our call center and unifying all of our telephony lines under a single local number.”
About Inmobiliaria Braglia
Braglia, a leader in the Real Estate business in Uruguay, was founded in 1924 by auctioneer Don Juan Antonio Braglia. Their personalized service and efficiency, coupled with the experience and expertise gained through many years in the market, provides the necessary security and tranquility to any real estate business. With three spacious and strategically located offices, two in Montevideo and one in Punta del Este, and with more than 50 people available to advise and assist you, Inmobiliaria Braglia offers a high quality service for selling, renting and administrating properties. For more information, visit www.braglia.com.uy.
About Giuffra y Asociados S.R.L.
Giuffra y Asociados was founded in 1993 as a Solution Provider, developing software applications for financial institutions. In 2000 we started to approach our customers need for new technology by developing Computer Telephony Solutions (IVRs, Phone Banking, etc) and later on becoming Next Generation Telephony Providers and Consultants. We find the right tool for our clients need and provide them with the best solution. In Giuffra y Asociados we bet on Technology, believe in Global Communications and work with the best product of the market. For more information, visit: www.giuffra.com.
About CommLogik
Commlogik Corporation is a value-added Telecommunications and Security distributor for Latin America with headquarters in Miami/Florida and fully staffed local offices in Brazil, Argentina, Colombia and Mexico. Commlogik is one of the top suppliers of IP End Points, from IP phones to video conference units, in all ranges from simple entry level IP Phones to enterprise class IP multi-line executive phones. Commlogik also supplies IP-PBX units (hardware and software), VoIP systems for call control and toll bypass, analog and IP Call Centers, systems for hosted IP/Centrex installations, services and support. Services provided are technical support, training, technical seminars, warranty services, RMA, and same-day shipping on most products. We also provide consulting services for projects and implementations. For more information, visit: www.commlogik.com.ar.
