Psychology & Development
Dr. Jennifer Manfre
|Main Challenge||New office requiring affordable solution with upgrade ability.|
||XR1-19 appliance with six SIP extensions and one-way call capability.|
||“Our office was moving and our existing phone set up did not meet our business needs. Medlin Communications was able to respond with a telephone system that met our budget as well as our expansion goals.”|
Naperville Pediatric Psychology & Development was opening a new office. Their previous telephony solution – a four-handset wireless telephone system with a single line – was no longer sufficient. They needed an affordable voice system but didn’t want to sacrifice the ability to upgrade in the future. In addition to standard telephony requirements, the client also needed a way to create a one-way call from an observation room to an observation area.
Medlin Communications was selected as the integrator due to their ability to achieve the overall project goals in a timely manner. Medlin’s good references and 20 year history sealed the deal.
The customer requested the following:
- Phones for six users
- Support for audio transmission from an observation room to an observation area
- Easy administration
- On-screen view of the status of the system, including which users were on the telephone
- Installation of solution must be completed within 10 days of contract signing
- Solution must utilize the existing cabling infrastructure
Medlin Communications proposed an Asterisk-based solution using the Xorcom XR1000 stand-alone IP-PBX appliance XR1-19. The Xorcom unit was selected as it included the line resources required by the client, and is a tested and proven platform that is fully compatible with the Asterisk solution. It comes with an embedded Asterisk distribution for GUI administration of the telephone system, as per the customer requirement. The clinicians needed to be able to turn on the monitoring function easily so that others can observe when they are working with the patients. So, we addressed this one-way audio transmission requirement in the observation room by using an Aastra 9480i speakerphone and an Aastra 9731 configured as a paging group.
Implementation was completed in less than 10 days, and is currently meeting the needs of the practice.
According to Dr. Manfre, “Medlin was prompt, professional and took the time to answer all of our questions. Bob was great to work with and always available when we had additional questions regarding customizing our phone settings. The system was installed when we needed it and we would highly recommend Medlin to other businesses for their telephone system solutions.”
In the future, the customer may add telephone sets and remote phone sets, and a fax serving facility. The modular system architecture of the XR1000 supports up to 16 analog lines in a single unit, so this expansion is supported in the framework of the existing equipment.
About Naperville Pediatric Psychology and Development
Naperville Pediatric Psychology and Development (NPPD) provides services to children ages 0-17 and their families. The mission of the staff is to work as a team with parents, caregivers, school staff and other health care providers to give each child the tools needed to develop into happy, successful adults. The staff at NPPD believes that success is specific to each individual, and they work to help children develop to their maximum potential at home, at school, and in the community. For more information, visit: www.napervilleppd.com.
About Medlin Communications
Founded in 1989, Medlin is a leading provider of technology, security and low-voltage services as well as providing specialized offerings in business relocations and retail store operations. The company’s extensive experience and proven approach to delivering high quality services and solutions has enabled Medlin to enjoy consistently high client satisfaction ratings. Specializing in the unique needs of cross-industry mid-market companies and national retailers with company-owned stores, Medlin is known for establishing long-term partnerships with its clients and delivering innovative solutions and superior customer service. For more information, visit: www.medlininc.com.