Resource Center News Archive Leading Enterprise-Grade Call Center Solution Now Bundled on Asterisk
Leading Enterprise-Grade Call Center Solution Now Bundled on Asterisk |
Asterisk®-based IP-PBX from Xorcom Chosen by EasyRun to Deliver the Industry’s First Enterprise Grade PBX Agnostic Contact CenterEPICAcce Delivers Multimedia Contact Center and Voice on Xorcom IP-PBX ApplianceXorcom, a privately-held manufacturer of business telephony interfaces and appliances based on Asterisk open-source software, today announced that it has entered into an OEM agreement with EasyRun Inc., a leading provider of multimedia contact center solutions. EasyRun’s latest offering, the EPICAcce™ contact center, will be delivered on Xorcom’s high-end XR3000™ IP-PBX appliance. Comprehensive VoIP Contact Center Solution for Enterprise - EPICAcceEPICAcce represents a comprehensive VoIP contact center solution designed to control, manage, monitor and support blended (multimedia) inbound/outbound corporate communication channels. The product offers advanced communication capabilities, is easy to install and delivers immediate ROI through dramatically increased contact center efficiencies. It ships with a robust set of implementation tools which allow rapid and seamless implementation. Prior to EPICAcce, customers were locked into using proprietary, complicated and expensive contact center solutions which were necessarily compatible with their existing telephony infrastructure.
Asterisk High-End Appliance – Xorcom XR3000 Stand-Alone IP-PBXThe Xorcom XR3000 IP-PBX is a stand-alone appliance that runs Asterisk and Astribank VoIP telephony interfaces on a standard 19" 2U rack-mountable chassis. It features easy-to-use, reliable, high-bandwidth and high-density USB2 technology and supports all the main analog and digital telephony interfaces, including FXS, FXO, E1/T1 PRI, E1 R2 and BRI. With external Astribank channel bank units, the XR3000 supports up to 160 PSTN / Analog phones ports, up to 1000 users and up to 300 concurrent calls. Joint Solution Especially Relevant in Current Economic Climate“The market is changing quickly,” says Eran Gal, CEO of Xorcom. “Customers are increasingly reluctant to buy monster solutions that bind them to expensive contracts just to get a specific module. The brilliance of the EPICAcce solution is its ability to bring state-of-the-art contact center functionality to the organization, with all IP-PBX capabilities built in. As a result, the customer doesn’t have to replace the phone system, thereby saving time, money and uncertainty in the implementation.” “We chose the Xorcom IP-PBX as our voice platform for the EPICAcce because it includes a complete voice solution that integrates seamlessly with legacy and VoIP PBX environments,” said Shlomo Shur, CEO of EasyRun. “This extended functionality allows customers to add our robust contact center solution into their existing telephony infrastructure without having to make unnecessary hardware changes. It enables them to achieve their business goals in the most cost effective manner.” About EasyRunEasyRun develops and sells advanced, user-friendly multimedia, contact center solutions. The Company’s products are feature rich, competitively priced, and deliver immediate organizational benefits in TCO and ROI. EasyRun’s product family offers an intuitive, user-friendly interface as well as robust real-time and historical reporting capabilities. The Company has over one thousand customer installations worldwide including the Dallas Cowboys, Viacom, the U.S. Coast Guard, National Pizza and Coca Cola. For more information on EasyRun communication solutions visit www.EasyRun.com. |
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| Last Updated ( Monday, 30 March 2009 ) |
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