Complete Concierge - Integrated PBX and PMS

Xorcom IP-PBX Bundled with PMS Interface Leverages Existing Hotel Infrastructure While Improving Efficiency

These PMS Packages have been certified as compatible with Complete Concierge.

Businesses in the hospitality sector can now improve their bottom line by upgrading their telephone systems to a cost-effective IP-PBX. Not only does the transition to an IP-PBX save on inter-company communications and improve efficiencies by integrating with the business' data network, it leverages existing infrastructure (cabling and analog phone sets), and is compatible with the leading PMS (Property Management System) packages. 

Main Advantages of the "Complete Concierge"Bundled Solution

• Interfaces to the leading hospitality systems (e.g., Micros Opera, Protel PMS, Amadeus Hospitality, Optima PMS, Brilliant, Newhotel, etc.)
• Includes an integrated call accounting package
• Excellent support for hotel telephony infrastructure:
  • Supports up to 1,000 analog ports
  • Message Waiting Indicator
  • Supports SIP phone with auto provisioning for hotel administration
  • Wake up call
• All Asterisk features
• 19" rack mountable solution
• Public Address (PA) and zone PA support
• Input / output support for peripheral devices

Certified Interface Between Open Source VoIP PBX and PMS

Built-in software in the Complete Concierge bundle provides the necessary interface required for hospitality installations between the PMS (such as Micros, Protel, Amadeus Hospitality, Optima PMS, etc.) and the Xorcom VoIP-enabled PBX. Complete Concierge is available in three configurations:

• Basic Package - for small properties that are not currently using a PMS, this package includes built-in basic PMS functionality.
• Choice Package - includes all standard functionality required to run the property and integrates with all the leading PMS packages listed on right. See full feature list below.
• Premium Package - includes all features mentioned in the Choice Package, as well as additional interfaces to third-party applications. See full feature list below.

Complete Concierge "Choice Package" Feature Set

• Integrated wakeup (can be set by hotel staff or by guests)
• Integrated browser based operator panel
• Front desk check-in/check-out
• Guest name applied to room upon check-in
• Vacant applied to room upon check-out
• Opening phones for calls at guest check-in
• Closing phones for calls at guest check-out
• Opening of guest voicemail box upon check-in
• Cleaning of all voice messages in guest voicemail box upon check-out
• Built in room state system for control of room status and maids
• Built in Mini-bar softphone for control of mini-bar management
• Built in and fully integrated Call Accounting System with adjustable rate tables

Complete Concierge "Premium Package" Feature Set

Everything in Choice Package plus…

• Inbound Call Center Management Reporting for Hotel and Time Share Reservation Center
• Outbound Campaign Software w/Scripting for Hotel and Time Share Reservation Applications
• Database/CRM Integration for Screen Pops
• Call Recording storage and playback  

System Requirements

• Xorcom IP-PBX
• Windows PC (XP and up, doesn't need to be a Windows server)
• Note: Connection from the Xorcom PBX to the hotel PMS is over Ethernet. No serial connections are supported.

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See Complete Concierge FAQs (frequently asked questions)