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ccqstats/realtime.php – ccqstats answered, unanswered, and abandoned rate, avg wait, avg duration, stats missing.

IP PBX ForumCategory: Questionsccqstats/realtime.php – ccqstats answered, unanswered, and abandoned rate, avg wait, avg duration, stats missing.
Khang NguyenKhang Nguyen asked 2 months ago

Hi, I have a customer that us using ccqstats/realtime.php – for real time call queue reporting.  They can see which agaent on the phone, which agent is busy, not missing answered calls, unanswered calls, abandon rate, ave wait, ave duration, etc.  Does anyone have any ideas?
https://xorcomip/ccQstats/realtime.php
 
 

2 Answers
Eyal OrenEyal Oren answered 2 months ago

Hi Khang
Are you using pro or lite version?

Khang NguyenKhang Nguyen replied 2 months ago

I think it’s Pro…

Eyal OrenEyal Oren answered 2 months ago

ok, what is the proble?, are you missing data on the realtime report?
Please make sure that asterinlog is running.

In case additional help needed, you are welcome to contact me on [email protected]

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