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What are the features of inbound/outbound call center software for a contact center?

IP PBX ForumCategory: QuestionsWhat are the features of inbound/outbound call center software for a contact center?
Matt ParkerMatt Parker asked 2 years ago

Today in this competitive world, it is really a daunting task to run a busy inbound call center. Sometimes it becomes even impossible to run a successful inbound contact center without right inbound call center software features.

1 Answers
Eran GalEran Gal Staff answered 2 years ago

Hi Matt,
Xorcom CompletePBX offers many inbound call-center tools, such as simple IVR and Queue management, call recordings, cloud call recordings with quality assurance options, mobile phone integration and statistical tools for reporting and real time.

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