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Following the COVID-19 outbreak, the Israeli Ministry of Health required an immediate deployment of an 800-seat call center to answer all COVID-19 related calls from the public.  The call center had to be deployed in a matter of days and serve up to 3,000 concurrent calls.

Xorcom in Government Covid-19 Call Center

Israeli Prime Minister, Benjamin Netanyahu at the system launch.

Bezeq Online, a long-standing Xorcom partner won the project together with IP Tech, offering the Xorcom call center.  

The Xorcom-based solution was selected as the best solution, among other things, due to the ability to make an immediate (same day) deployment, and get the full call center, including 700 agents working from home using the Xorcom CloudPhone Mobile app, without compromising any of the operational and security requirements in a couple of days.

“Xorcom’s advanced phone systems serve us for several years as our preferred platform for developing advanced call-center solutions,” says Dudy Cohen, Bezeq Online CTO, “the system is flexible and easy to use and coupled with the professional service we receive from IP Tech, it was found as the best to cope with complicated technological challenges and changing landscape throughout the outbreak”.

Bezeq Online CTO, Dudy Cohen at the Covid-19 Governement Call Center

Bezeq Online CTO, Dudy Cohen at the Covid-19 Governement Call Center

“Xorcom’s CloudPhone Mobile App, that can be easily deployed and provisioned on any mobile device by a simple QR code scan” says Eyal Dayan, IP Tech CEO, “this capability enabled the Ministry of Health call center to easily deploy hundreds of remote agents working from home, within a matter of days under changing restrictions with no advanced preparations”.