Hardware & Lumber (H&L) is the leading retailer and wholesaler of building materials, home improvement supplies, household items and agricultural products in Jamaica. H&L has an island-wide branch network in addition to the head office. The company’s legacy PBX system was unable to facilitate branch-to-branch calling and the absence of any controls over outbound calls resulted in high telecommunications costs. Inbound call flow was also limited and was adversely affecting customer service and productivity.
tTech is a leading provider of managed IT services in Jamaica. They proposed a Xorcom solution to Hardware & Lumber. As per Ivor Barrett, Hardware & Lumber Ltd.:
“The Xorcom system implemented by tTech and the call accounting system from Hansen Software have resulted in significant cost savings to H&L while improving communications both within H&L and with its customers.”
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