IVR Software (Interactive Voice Response) and Auto-Attendant Explained IVR Software (Interactive Voice Response), or auto-attendant in VoIP (Voice Over IP) Systems, can be as simple as a single menu (e.g. "press 1 for Sales, 2 for Technical Support or 3 to order...
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To handle the incoming calls Shriram Properties wanted an efficient call routing system that would identify the caller and route the call to the appropriate sales team member's mobile phone. A dashboard was to be maintained in order to provide performance graphs and...