Phone System for Loan Agency- Nicaragua
Integrator - EBD Nicaragua S.A. & EBD Panama S.A.Overview
Instacredit is a loan agency that started in Costa Rica, and has subsequently built a strong presence in Nicaragua with an initial foothold in Panama. Their business model requires a high level of efficiency and, to that end, they invest in cutting-edge technologies. Thus, for example, when they decided seven years ago to purchase a PBX for their Costa Rica and Nicaragua operations, they chose the leading vendor at the time, Tricom. About two years ago, when they decided to replace the PBX in Costa Rica, they chose an Asterisk-based system and built out a standardized telephony solution based on Dell servers, Aastra phones and Sangoma cards.
Main Challenge
A scalable, modular, secure, reliable Asterisk-based telephony solution that can meet the present and future needs of a growing regional financial institution
In their search for a system integrator in Nicaragua that could build out the same Asterisk-based telephony system that they had implemented in Costa Rica, Instacredit made contact with EBD’s Nicaragua office.
The key requirements for the project were:
- An Asterisk-based system around which they could standardize their telephony installations throughout the region
- High levels of security and reliability
- Scalability, to keep up both with the growth of individual branches as well as the company’s growth throughout the region
- Excellent customer service
Xorcom Solution
Although Instacredit had already purchased a Dell server in anticipation of expanding its telephony system to Nicaragua, EBD convinced them to adopt Xorcom’s solutions due to their modularity, scalability and reliability. In three stages that began with the three main branches in Nicaragua in 2013 followed by two additional deployments in 2014, the following systems were installed in nine Instacredit branches in Nicaragua:
| MODEL | QTY | DESCRIPTION |
| XE3078 | 2 | 02 E1, 08 FXO, 08 FXS |
| XE3072 | 4 | 01 E1, 08 FXO, 08 FXS |
| XE3070 | 1 | 01 E1, 16 FXO |
| XE3069 | 2 | 01 E1, 08 FXO |
Following the successful deployments in Nicaragua, in 2014 Instacredit installed the following Xorcom servers in Costa Rica and Panama. It should be noted that in Costa Rica, EBD worked together with the local Xorcom distributor GND in Costa Rica:
| MODEL | QTY | DESCRIPTION |
| XE3079 | 1 | 02 E1, 08 FXO, 08 FX |
| CXT3081 | 1 | 04 E1, 08 FXO |
| CXT3075 | 1 | 02E1, 08 FXO |
| XE3070 | 1 | 01 E1, 16 FXO |
| XE3069 | 1 | 01 E1, 08 FXO |
Result
As a result of Instacredit’s complete satisfaction with the Xorcom solutions and with EBD’s level of service, during 2015 nine additional XE3000 servers will be installed in Nicaragua; two XE3000 and two CXT3000 servers will be installed in Costa Rica; and one XE3000 server will be installed in Panama.
Conclusion
EBD was successful in convincing Instacredit to abandon their existing “do-it-yourself” Asterisk-based telephony architecture in favor of Xorcom pre-assembled solutions for the following main reasons:
- Xorcom’s clear value propositions of modularity, scalability and reliability
- EBD’s high level of service and expertise
- EBD’s ability to provide add-ons such as Sofphones;, AstriBox, which provides easy access to the recordings made in the PBX; enhanced security features and more
- EBD’s ability to convince the telephone vendor, Yealink, to add a special patch (now available on all Yealink phones) to support Instacredit’s request for phone-based directories.