IP-PBX "How to" Documentation

A Class of Service (CoS) is essential for managing access to system features and controlling the dialing capabilities of extensions/trunks/IVRs. By configuring classes of service, you can define which features and call routes are available to different extensions, thereby enhancing the security, efficiency, and cost control of your communication system.

Busy Lamp Field (BLF) is a feature that allows users to monitor the status of other extensions and perform actions like call pickup, agent login/out, and toggling night mode. BLF can monitor any hint on the PBX, providing real-time status updates

Automated Callback is a feature that allows callers waiting in a queue to press a digit and have the PBX call them back once they are next in line.

In a call center environment, it is useful for supervisors to have tools for real-time monitoring and management of agent calls. Spy, Whisper, and Barge are three advanced features that allow call monitoring and control

In this HowTo, we’ll examine how to extend your CPBX5 LVM volumes.
By default, CPBX5 virtual images come with a small disk to keep the image file size minimal. After installation, you can either enlarge the existing disk or add a new one. In this HowTo, we will provide examples for both scenarios.

Inbound Routes are configurations that direct incoming calls to specific destinations within your CPBX5 system based on criteria such as Direct Inward Dialing (DID) numbers or Caller ID (CID).

This guide provides a step-by-step example of how to configure a common incoming call flow found in a Call Center scenario. We will create a Queue, IVR, Time Condition, and Inbound Route as an example to see how the incoming call flow works. This configuration is often used by PBX users who require call center functionality to efficiently manage incoming calls.

In CPBX5, a user represents an individual who interacts with the system. Users can be assigned various roles and permissions based on their responsibilities. Creating users is essential for managing access to the CompletePBX system, allowing individuals to perform tasks according to their assigned roles.

A queue is a system that manages incoming calls by placing them in a line until an agent becomes available to answer. Queues are essential when the number of incoming callers exceeds the number of available agents, ensuring calls are handled in an organized and efficient manner.