ccqstats/realtime.php – ccqstats answered, unanswered, and abandoned rate, avg wait, avg duration, stats missing.

Sep 10, 2019

IP PBX Forum › Category: PBX How To › ccqstats/realtime.php – ccqstats answered, unanswered, and abandoned rate, avg wait, avg duration, stats missing.
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Khang NguyenKhang Nguyen asked 5 years ago
Hi, I have a customer that us using ccqstats/realtime.php – for real time call queue reporting.  They can see which agaent on the phone, which agent is busy, not missing answered calls, unanswered calls, abandon rate, ave wait, ave duration, etc.  Does anyone have any ideas?
https://xorcomip/ccQstats/realtime.php
 
 

2 Answers
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Eyal OrenEyal Oren Staff answered 5 years ago
Hi Khang
Are you using pro or lite version?
Khang NguyenKhang Nguyen
replied 5 years ago

I think it’s Pro…

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Eyal OrenEyal Oren Staff answered 5 years ago
ok, what is the proble?, are you missing data on the realtime report?
Please make sure that asterinlog is running.

In case additional help needed, you are welcome to contact me on support@xorcom.com