StatExplorer App

PBX Call Statistics - StatExplorer help companies and call center improving the way they use their phones and PBX by providing statistics of calls, queues, and agents performances.
Softphone mobile app for PBX
PBX Stats App

StatExplorer

Call statistics reports

Make the most out of your call center by StatExplorer granular call center performance reports.

Slice the information using different segmentations, create customized reports and gain control of the call center performance.

License type: Queue Agents        Developed by: IP-Connect

StatExplorer help companies and call center improving the way they use their phones and PBX by providing statistics of calls, queues, and agents performances. 

With StatExplorer, companies can reduce the lost call count, analyze the reason of fails, reduce queue wait duration, and identify saturated trunks and services.

Using agents and queues statistics, call center supervisors can identify less performant agents, track pause and session duration, and improve call flow.

StatExplorer give user statistics of 2 different categories:
• Call statistics
• Queue/agent statistics

IP-PBX analytics statistics

Call statistics

Call statistics can be used by any company who want to get information about the call count, call duration, get list of calls, get origin or destination of calls, extension performances, etc.

These statistics let company get information about call volumetric on the PBX, and know which service is the busiest using the DID number, or even bill customers with account codes.

Queue / agent statistics

Queue and agent statistics are more specifically made for call centers, even though regular companies can find here valuable information.

Queue statistics bring information about the call volumetric and wait the duration of calls in a queue before being connected to an agent or hanging up. Queue performances will be measured as the number of abandoned calls, hold time, call time, etc.

Agent statistics give information about how many time agents worked on the selected period, the number of call takers by each agent, pause duration, etc.

Results format show:

1. The title and description of the selected result
2. Graphics of the data
3. Table used to generate graphics
4. Links to export results.

IP-PBX Statistics

Screenshots

Slice the information using different segmentations, create customized reports and gain control of the call center performance

StatExplorer Pro for IP PBX presentation

App Updates

Multi-Tenant PBX – MT Manager Software Update 1.0.39

Multi-Tenant PBX – MT Manager Software Update 1.0.39

Improvements Improved support in customized deployments System optimizations Image version is now shown in the GUI Bug Fixes Tenant not getting updated when apps are enabled on tenant creation Tenant hostname change fails Resource plan not visible after tenant...

Multi-Tenant PBX – MT Manager Software Update 1.0.37

Multi-Tenant PBX – MT Manager Software Update 1.0.37

Bug Fixes It is not possible to change the resource plan to an existing tenant. Newly installed apps do not appear on the Tenants page until reopening it. The resource plan indication doesn't update on the Tenants page after the resource plan was changed. Unnecessary...

Multi-Tenant PBX – MT Manager Software Update 1.0.36

Multi-Tenant PBX – MT Manager Software Update 1.0.36

This release contains security updates.   It is recommended to updrage production systems as soon as practicable.   Improvements Added an option to create a CSR for the SSL certificate renewal.    Security Rate-limit was added to SIP requests to improve DDoS...

New CompletePBX Release – 5.2.3

New CompletePBX Release – 5.2.3

In this release: this version introduces support in MS Teams as a device in the CompletePBX system, and more Apps updates including StatsExplorer, Wallboards, and others.

New CompletePBX Release – 5.2.2

New CompletePBX Release – 5.2.2

In this release: this version introduces support in MS Teams as a device in the CompletePBX system, and more Apps updates including StatsExplorer, Wallboards, and others.

Multi-Tenant PBX – MT Manager Software Update 1.0.35

Multi-Tenant PBX – MT Manager Software Update 1.0.35

Version 1.0.35 Teams Connector added to available apps; It is now possible to set a maximum limit for the number of licenses allowed for an individual tenant.  For example, a specific tenant may be allowed to have up to 20 extensions and 5  CloudPhone Mobile devices. ...

New CompletePBX Release – 5.2.1

New CompletePBX Release – 5.2.1

In this release: improvements in queue reporting and Twinstar settings, bug fixes.If you are upgrading a Spark system, you may ignore the special instructions. For any other system of version 5.0.59 or lower please perform the following steps: 1. run yum...

New CompletePBX Release – 5.2.0

New CompletePBX Release – 5.2.0

In this release: Improved language support, provisioning Yealink T3 IP phone series, return transferred calls to transferrer - new options, bug fixes. If you are upgrading a Spark system, you may ignore the special instructions. For any other system of version 5.0.59...