Wallboards App
Real-time performance information for call center agents
Wallboards
Real-time performance display
Get real-time performance information for call center agents. Set up customized wallboards and dashboards using an easy-to-use interface.
Monitor SLA, free agents, callers in queue, agent status, system load and many more parameters with a clear visual representation that helps improve performance in real-time.
License type: Layouts Developed by: IP-Connect
Performance wallboard is a StatExplorer plugin helping call center’s supervisor to boost their team performance, reduce queue wait time, and increase customer satisfaction.
Performance has been built to be displayed in a large screen but can also be used on a smaller screen to get instantaneous and real-time information.
Widgets available:
- Available (idle) agents count
- Available memory (MB)
- Call repartition by account code (Top 10)
- Call repartition by DID (Top 10)
- Call repartition by number (Top 10)
- Call type repartition
- Connected agents count
- CPU Usage (graph)
- CPU Usage (text)
- Current call count
- Currently waiting call count in a queue
- Date and time
- Extension status
- List of last calls (table)
- Performance of a queue (% of successful call)
- Post ‘it
- Queue agents (tables)
- Queue call repartition
- Queue wait average
- Session and pause durations per agent (table)
- Simultaneous call graph
- Successful or abandoned call count in a queue
- Web page
Screenshots
Monitor SLA, free agents, callers in queue, agent status, system load and many more parameters with a clear visual representation that helps improve performance in real-time.
App Updates
Multi-Tenant PBX – MT Manager Software Update 1.0.40
Bug fixes It is not possible to activate Complete Concierge on Debian-based tenants with ComplePBX v.5.2.9 and later
Multi-Tenant PBX – MT Manager Software Update 1.0.39
Improvements Improved support in customized deployments System optimizations Image version is now shown in the GUI Bug Fixes Tenant not getting updated when apps are enabled on tenant creation Tenant hostname change fails Resource plan not visible after tenant...
Multi-Tenant PBX – MT Manager Software Update 1.0.37
Bug Fixes It is not possible to change the resource plan to an existing tenant. Newly installed apps do not appear on the Tenants page until reopening it. The resource plan indication doesn't update on the Tenants page after the resource plan was changed. Unnecessary...
Multi-Tenant PBX – MT Manager Software Update 1.0.36
This release contains security updates. It is recommended to updrage production systems as soon as practicable. Improvements Added an option to create a CSR for the SSL certificate renewal. Security Rate-limit was added to SIP requests to improve DDoS...
Multi-Tenant PBX – MT Manager Software Update 1.0.35
Version 1.0.35 Teams Connector added to available apps; It is now possible to set a maximum limit for the number of licenses allowed for an individual tenant. For example, a specific tenant may be allowed to have up to 20 extensions and 5 CloudPhone Mobile devices. ...
Multi-Tenant PBX – MT Manager Software Update 1.0.34
Version 1.0.34 This version supports the new CompletePBX update mechanism and new repositories. It is necessary to upgrade to this version in order to be able to update tenants via the MT Manager GUI.
Multi-Tenant PBX – MT Manager Software Update 1.0.33
Debian Support Debian-based containers are supported and available starting this version
Multi-Tenant PBX – MT Manager Software Update 1.0.32
Security TCP connections to the MT Manager Websocket listener from outside are now disabled, reducing the potential brute-force attacks on this service. Additional Multi-Tenant PBX Improvements The GUI can now be accessed when the MT Manager server is installed behind...
Multi-Tenant PBX – MT Manager Software Update 1.0.31
NEW - MT Manager API API is now available for MT Manager. The new API includes: Tenant creation including attributes: resource plan reseller name image name contact person information services and the access whitelist addon applications Changing tenant attributes (as...
Multi-Tenant PBX – MT Manager Software Update 1.0.26
Auto-Update to Tenant on App Activation When activating a new app, the tenant CompletePBX instance automatically updates to the latest available version. This is done in order to ensure the best compatibility and user experience possible. In some cases, the tenant...