Real-time performance displayGet real-time performance information for call center agents. Set up customized wallboards and dashboards using an easy-to-use interface. Monitor SLA, free agents, callers in queue, agent status, system load and many more parameters with a...
In this release: Improved hospitality support, call center reporting, IP phone provisioning usability, security, APIs and Rapid Recovery backup and restore features, as well as bug fixes.
HSTN has joined Xorcom’s global network of channel partners and will resell and support Xorcom’s Copmplete Concierge IP-PBX telephony system for hotels in Thailand.
In this release: New PMS interface features for hotel phones systems, new queue management options, additional IP phone model to EPM, system improvements and bug fixes.
