Hotel Phone Systems - Xorcom VoIP PBX for HospitalityMarriott International approved vendor, Micros Oracle certified Hotel PBX (Private Branch Exchange) - Xorcom hotel phone system with Complete-Concierge PMS interface utilizes existing infrastructure while improving efficiency. Get a QuoteContact Us
Xorcom Hotel Phone System – award-winning IP PBX (Private Branch Exchange) for Hospitality
Hotel PBX (hotel phone system) is compatible with all major PMS systems. Easy to integrate. Available for on-premise or cloud installations.
Xorcom offers a broad range of phone systems appliances and virtual hotel PBX that may be installed on-premise or in the cloud. Xorcom hotel IP PBX (Private Branch Exchange) systems provide advanced call features, utilize existing infrastructure and improve business processes in the hospitality sector.
With the Complete Concierge PMS interface, Xorcom can interface to various PMS systems to take care of smooth check-in/check-out process, report room status and minibar, and manage wakeup calls.
Being able to administer large numbers of analog extensions side-by-side with VoIP extensions and trunks, while keeping system management transparent and coherent, makes Xorcom an excellent choice for hotels with the existing analog infrastructure to the rooms.
Xorcom Hotel Phone System Overview
- VoIP, analog & digital integral support
- Enables Leveraging existing hotel infrastructure, such as cabling and analog phone sets
- PMS integration
- Advanced call features
- Class of service
- Permission management
- Easy to manage
- Reasonable cost
Complete Concierge Hotel PMS-PBX Interface – Layout
Complete-Concierge Hotel PMS-to-PBX Interface
How it works
The Complete-Concierge PMS Interface transfers information between the Xorcom Hotel PBX and the hotel PMS and vice versa, to keep the two systems synchronized. When new guest checks in, the PBX automatically opens his or her extension for calls, sets the caller ID with the guest name, sets the guest’s language, and opens a voicemail box for the guest. It will also start the call accounting for that specific guest.
When a guest checks out, the reverse will happen – the extension will lose its call permissions, voicemail will be cleaned, and caller ID and language set to default. Call accounting will end, and the guest will be billed via the PMS.
In addition, room status and minibar features allow the staff to report the status of the room via the phone, and the front desk sees it in real-time in the PMS.
Guest and front desk may set up wake-up calls and Do Not Disturb status.
PMS Brands supported by
Xorcom Hotel PBX
- Micros Oracle – Fidelio, Opera
- InnQuest RoomMaster
- TCA Insist
- RDP – Resort Data Processing
- Inn Keeper
- Hilton OnQ
- Silverbyte – Optima
- JDS Winpac
- roomMaster PMS
Complete Concierge Hotel PMS Interface – Features
|Guest name applied to extension
|Vacant applied to extension
|Class of service changes to allow outside calls
|Class of service changes to block outside calls
|Opening voicemail for guest
|Set guest language
|Call accounting starts
|Call accounting ends
|Call accounting with adjustable rates tables
|Room status reports by dialing
|Do not disturb
Hotel Phone System Main Features
- Call Statistics: per agent, time, queue and more
- Class of service
- Multiple devices per extension (room)
- Auto attendants (unlimited)
- Direct dial to voicemail
- Call recording
- Ring groups
- Custom messages
- Music on hold
- Call monitoring
- Message waiting indicator
Emergency Dialing in CompletePBX Phone Systems including Hotel PBX
It is critical (and in some places required by law) that hotels will handle emergency dialing properly.
Such handling includes:
- Always passing emergency calls through no matter the status of the phone and regardless of whether or not a prefix was dialed (in the US it is mandatory according to Kari’s Act Law of 2017);
- Alerting the local security or other staff regarding an emergency call being made and indicating from which hotel room it was made and when;
- Where relevant – adding the local hotel security personnel as an active or passive member of the call;
- Automatically record the emergency call
It is also critical to allow emergency dialing from any phone, including locked phones (such as phones in hotel rooms that are not in use).
CompletePBX hotel phone systems include an Emergency module that allows priority, customized treatment of emergency calls to support all of the above requirements and more.
Hotel Phone System by Xorcom – Video Overview
Hotel Phone System by Xorcom – Online Presentation of Hotel PBX
“More than anything, I’ve been really impressed with the support response from Xorcom.”
The Xorcom hotel phone system allows us to get what we need, and then later expand, without having additional burdens such as license restrictions.
Marriott International approved vendor. Micros Fidelio Certified.
Xorcom provides its products with the international warranty and technical support services.