Hotel Phone Systems - Xorcom VoIP PBX for Hospitality

Marriott International approved vendor, Micros Oracle certified Hotel PBX (Private Branch Exchange) - Xorcom hotel phone system with Complete-Concierge PMS interface utilizes existing infrastructure while improving efficiency.
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Award-Winning Hotel PBX
Hotel Phone System is availible both as an appliance or virtual PBX system.

Xorcom Hotel Phone System – award-winning IP PBX (Private Branch Exchange) for Hospitality

Hotel PBX (hotel phone system) is compatible with all major PMS systems. Easy to integrate. Available for on-premise or cloud installations.

Xorcom offers a broad range of phone systems appliances and virtual hotel PBX that may be installed on-premise or in the cloud. Xorcom hotel IP PBX (Private Branch Exchange) systems provide advanced call features, utilize existing infrastructure and improve business processes in the hospitality sector.

With the Complete Concierge PMS interface, Xorcom can interface to various PMS systems to take care of smooth check-in/check-out process, report room status and minibar, and manage wakeup calls.

Being able to administer large numbers of analog extensions side-by-side with VoIP extensions and trunks, while keeping system management transparent and coherent, makes Xorcom an excellent choice for hotels with the existing analog infrastructure to the rooms.

Xorcom Hotel Phone System Overview

  • VoIP, analog & digital integral support
  • Enables Leveraging existing hotel infrastructure, such as cabling and analog phone sets
  • PMS integration
  • Advanced call features
  • Class of service
  • Permission management
  • Easy to manage
  • Switchboard
  • Reasonable cost

Complete Concierge Hotel PMS-PBX Interface – Layout

Hotel phone system installation

Complete-Concierge Hotel PMS-to-PBX Interface

How it works

The Complete-Concierge PMS Interface transfers information between the Xorcom Hotel PBX and the hotel PMS and vice versa, to keep the two systems synchronized.  When new guest checks in, the PBX automatically opens his or her extension for calls, sets the caller ID with the guest name, sets the guest’s language, and opens a voicemail box for the guest.  It will also start the call accounting for that specific guest.

When a guest checks out, the reverse will happen – the extension will lose its call permissions, voicemail will be cleaned, and caller ID and language set to default.  Call accounting will end, and the guest will be billed via the PMS.

In addition, room status and minibar features allow the staff to report the status of the room via the phone, and the front desk sees it in real-time in the PMS.

Guest and front desk may set up wake-up calls and Do Not Disturb status.

PMS Brands supported by
Xorcom Hotel PBX

  • Micros Oracle – Fidelio, Opera
  • InnQuest RoomMaster
  • TCA Insist
  • RDP – Resort Data Processing
  • Meteor
  • Infor
  • Brilliant
  • Newhotel
  • Protel
  • Inn Keeper
  • Hilton OnQ
  • Maestro
  • Silverbyte – Optima
  • Amadeus
  • JDS Winpac
  • roomMaster PMS
Hotel PBX Supported PMS

Complete Concierge Hotel PMS Interface – Features

Guest name applied to extension
Vacant applied to extension
Class of service changes to allow outside callsClass of service changes to block outside calls
Opening voicemail for guestVoicemail cleanup
Set guest language
Reset language
Call accounting starts
Call accounting ends
Additional Features
Call accounting with adjustable rates tables
Room status reports by dialing
Wakeup calls
Do not disturb

CompletePBX Hotel Phone System Administration Interface – Screenshots

Hotel Phone System Main Features

  • Switchboard
  • Call Statistics: per agent, time, queue and more
  • Class of service
  • Multiple devices per extension (room)
  • Auto attendants (unlimited)
  • Voicemail
  • Voicemail
  • Direct dial to voicemail
  • Call recording
  • Paging
  • Ring groups
  • Custom messages
  • Music on hold
  • Fax-to-mail
  • Call monitoring
  • Message waiting indicator
PBX emergency calls

Emergency Dialing in CompletePBX Phone Systems including Hotel PBX

It is critical (and in some places required by law) that hotels will handle emergency dialing properly.
Such handling includes:

  • Always passing emergency calls through no matter the status of the phone and regardless of whether or not a prefix was dialed (in the US it is mandatory according to Kari’s Act Law of 2017);
  • Alerting the local security or other staff regarding an emergency call being made and indicating from which hotel room it was made and when;
  • Where relevant – adding the local hotel security personnel as an active or passive member of the call;
  • Automatically record the emergency call

It is also critical to allow emergency dialing from any phone, including locked phones (such as phones in hotel rooms that are not in use).

CompletePBX hotel phone systems include an Emergency module that allows priority, customized treatment of emergency calls to support all of the above requirements and more.

Hotel Phone System by Xorcom – Video Overview

Hotel Phone System by Xorcom – Online Presentation of Hotel PBX

“Historically we have used Avaya or Mitel for our basic installs. The big piece for me was the constant need for additional licenses. For every little feature, seat, device, etc. we needed to implement we needed new licenses, which became quite a burden over time.”

“More than anything, I’ve been really impressed with the support response from Xorcom.”

The Xorcom hotel phone system allows us to get what we need, and then later expand, without having additional burdens such as license restrictions.

Click here to read full case study
Click here to read all case studies for Hospitality

Tim Dickson

Director of Technology, Auberge Resorts

“We were surprised how quickly hotel phone system installation process went…we were able to use the new systems without problems on the afternoon of the first day.

Click here to read full case study
Click here to read all case studies for Hospitality

Ms. Lisa Roos

Reception Manager, Hotel Paradies

Xorcom Award-Winning IP PBX Phone System

Award Winning IP-PBX

All Xorcom products – Business phone systems, Hotel PBX, Virtual PBX, Gateways, Cloud Recording are distributed globally and are available worldwide via Xorcom authorized distributors and resellers.

Marriott International approved vendor. Micros Fidelio Certified.

Xorcom provides its products with the international warranty and technical support services.

Feel free to contact us online or via our authorized partners.