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StatsExplorer App

PBX Call Statistics - StatExplorer help companies and call center improving the way they use their phones and PBX by providing statistics of calls, queues, and agents performances.

StatsExplorer

Call statistics reports

Make the most out of your call center by StatsExplorer granular call center performance reports.

Slice the information using different segmentations, create customized reports and gain control of the call center performance.

License type: Queue Agents        Developed by: IP-Connect

StatExplorer help companies and call center improving the way they use their phones and PBX by providing statistics of calls, queues, and agents performances. 

With Statexplorer, companies can reduce the lost call count, analyze the reason of fails, reduce queue wait duration, and identify saturated trunks and services.  Using agents and queues statistics, call center supervisors can identify less performant agents, track pause and session duration, and improve call flow.

StatExplorer give user statistics of 2 different categories:
• Call statistics
• Queue/agent statistics

Call statistics

Call statistics can be used by any company who want to get information about the call count, call duration, get list of calls, get origin or destination of calls, extension performances, etc.

These statistics let company get information about call volumetric on the PBX, and know which service is the busiest using the DID number, or even bill customers with account codes.

Queue / agent statistics

Queue and agent statistics are more specifically made for call centers, even though regular companies can find here valuable information.

Queue statistics bring information about the call volumetric and wait the duration of calls in a queue before being connected to an agent or hanging up. Queue performances will be measured as the number of abandoned calls, hold time, call time, etc.

Agent statistics give information about how many time agents worked on the selected period, the number of call takers by each agent, pause duration, etc.

Results format show:

1. The title and description of the selected result
2. Graphics of the data
3. Table used to generate graphics
4. Links to export results.

Screenshots

Slice the information using different segmentations, create customized reports and gain control of the call center performance

App Updates

Multi-Tenant PBX – MT Manager Software Update 1.0.26

Multi-Tenant PBX – MT Manager Software Update 1.0.26

Auto-Update to Tenant on App Activation When activating a new app, the tenant CompletePBX instance automatically updates to the latest available version. This is done in order to ensure the best compatibility and user experience possible. In some cases, the tenant...

Multi-Tenant PBX – MT Manager Software Update 1.0.26

Multi-Tenant PBX – MT Manager Software Update 1.0.23-1.0.25

1.0.25 DID-Based Routing Now Supports "+" and Other Characters It is now possible to route numbers that are received from the SIP provider with the "+" prefix using DID Routing. All the following are now allowed in the configuration:  "+._a-zA-Z"1.0.24 New Default...

Multi-Tenant PBX – MT Manager Software Update 1.0.22

Multi-Tenant PBX – MT Manager Software Update 1.0.22

CloudPhone Mobile Softphone Support in MT Manager  The CloudPhone mobile softphone app for iOS and Android [link to page] was added to the MT Manager multi-tenant PBX Apps options: Setting the CloudPhone App to on for a tenant in the MT Manager interface will open the...

Multi-Tenant PBX – MT Manager Software Update 1.0.21

Multi-Tenant PBX – MT Manager Software Update 1.0.21

DID-Based Inbound Call routing It is now possible to route inbound calls based on the DID (dialed number). This feature can be used when working with a SIP provider that does not define the tenant Fully Qualified Domain Name (FQDN) in the SIP requests and, therefore,...

Multi-Tenant PBX – MT Manager Software Update 1.0.20

Multi-Tenant PBX – MT Manager Software Update 1.0.20

New Apps in MT Manager This version introduces the StatsExplorer App for call center statistics reporting with its extension - Wallboards, for real-time performance monitoring.Both apps are activated via the App dialogue.The Wallboards app can only be activated on...