Gideon Suwi asked 2 years ago
Is anyone have facing audio issues after installing the cloudphone? Mine is similar thus need your assistance in this regard.
1 Answers
Eyal Oren Staff answered 2 years ago
Hi Gideon
One way RTP usually result of wrong NAT configuration make sure that
1. SIP and RTP ports are forwarded to the PBX
2. SIP external IP:Port are set on the SIP external settings
The fastest way to check the problem cause will be to:
1. enable log on the Cloudphone
2. start a trace on the firewall
3. start a trace on the PBX
4. dial *71 from the Cloudphone
Compare the logs and check where the RTP travels
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