Hotel VoIP PBX System, installation in the USAHotel Jerome – USA
“I’m a big advocate of open source software. I like the fact that you pay for the piece and then you can do what you want with it – that just makes sense for me. So, we were looking for a solution which would allow us to get what we need, and then later expand, without having additional burdens such as license restrictions.”
“More than anything, I’ve been really impressed with the support response from Xorcom.”
Modernize this historic hotel’s phone system to support VoIP
VoIP System for Hotel
The Hotel Jerome is a 93-room property located in the Rocky Mountains, in the heart of Aspen, Colorado. Originally built in 1886, it is famous as the first hotel with running water, as well as an elevator, west of the Mississippi. The hotel has recently undergone renovation. The phone lines, in particular, needed an upgrade, since the older infrastructure included CAT3 cabling + DSL. However, although analog is the preferred connectivity method (for reasons of fire safety, due to its behavior during power outages), the existing conduits were unsuitable in size. Enlarging the conduits was ruled out, in an effort to preserve the structural integrity of the historic building as much as possible. Exasperated with the licensing policy of Mitel, the previous PBX manufacturer, wherein each feature, seat or device required an additional license, the team at Auberge was keen to move to an
Customer Voice Communications Requirements
The customer had an explicit need to have the originating Caller ID carry over during
To handle the hotel’s telephony requirements, Auberge Resorts chose Xorcom’s flagship product, the Blue Steel CXT3000. It is a heavy-duty, stand-alone, pre-configured, out-ofthe-box solution featuring Xorcom’s CompletePBX distribution, hot swappable disk drives, and two built-in redundant power supplies supporting up to four Astribank units internally (24 Astribanks total).
In addition, Xorcom’s Complete Concierge interface between the IP-PBX and the hotel’s Property Management System (PMS) was purchased. An
Although the Auberge Resorts technical staff hasn’t yet participated in the certification training periodically offered by Xorcom, they are very independent as far as the installations go, noting that the on-line documentation answers most of their implementation questions. The next property in the Auberge group to require an upgrade to their existing (Mitel) telephony system is the Malliouhana in Anguilla (the Caribbean), which is scheduled to open after remodeling on November 1, 2014. Interestingly enough, the project manager for the hotel remodeling project (Solutions in Tandem, in Puerto Rico) had already set his sights on a Xorcom telephony solution, prior to discussing it with Auberge Resorts.