Improve Your Hotel’s Communication:

Xorcom Hotel Phone Systems – award-winning IP PBX (Private Branch Exchange) for Hospitality

Hotel PBX (hotel phone system) is compatible with all major PMS systems. Easy to integrate. Available for on-premise or cloud installations.
Xorcom offers a broad range of phone systems appliances and virtual hotel PBX that may be installed on-premise or in the cloud. Xorcom hotel IP PBX (Private Branch Exchange) systems provide advanced call features, utilize existing infrastructure and improve business processes in the hospitality sector.
With the Complete Concierge PMS interface, Xorcom can interface to various PMS systems to take care of smooth check-in/check-out process, report room status and minibar, and manage wakeup calls.
Being able to administer large numbers of analog extensions side-by-side with VoIP extensions and trunks, while keeping system management transparent and coherent, makes Xorcom an excellent choice for hotels with the existing analog infrastructure to the rooms.

Xorcom Hotel Phone Systems Overview

• VoIP, analog & digital integral support
• Enables Leveraging existing hotel infrastructure, such as cabling and analog phone sets
• PMS integration
• Advanced call features
• Class of service
• Permission management
• Easy to manage
• Switchboard
• Reasonable cost

Complete Concierge Hotel PMS-PBX Interface – Layout

Complete-Concierge Hotel PMS-to-PBX Interface

How it works

The Complete-Concierge PMS Interface transfers information between the Xorcom Hotel PBX and the hotel PMS and vice versa, to keep the two systems synchronized.  When new guest checks in, the PBX automatically opens his or her extension for calls, sets the caller ID with the guest’s name, sets the guest’s language, and opens a voicemail box for the guest.  It will also start the call accounting for that specific guest.

When a guest checks out, the reverse will happen – the extension will lose its call permissions, voicemail will be cleaned, and caller ID and language set to default.  Call accounting will end, and the guest will be billed via the PMS.

In addition, room status and minibar features allow the staff to report the status of the room via the phone, and the front desk sees it in real time in the PMS. Guest and front desk may set up wake-up calls and Do Not Disturb status.

Hotel Phone System Main Features

• Fax-to-mail
• Call monitoring
• Message waiting indicator