New CompletePBX Release – 5.2.16

May 21, 2023 | CompletePBX Change Log, VoIP PBX Technical Updates

In this release: a new Emergency Caller ID per device, to allow location reporting of an emergency caller and returning a call to that specific device. Improved functionality of Complete Concierge and StatExplorer and bug fixes.

IMPORTANT NOTE! When upgrading from version 5.0.59 or older, follow the following procedure (click to expand)
If you are upgrading a Spark system, you may ignore the special instructions.
For any other system of version 5.0.59 or lower please perform the following steps:

1. run
yum install xorcom-centos-release

2.  run
yum update

This will ensure the system will be updated from the correct repositories.

PBX Improvements

Emergency CID on device level

This new capability allows creating a special emergency caller ID on the device level, thus more accurately supporting reporting of the caller’s location, and allowing the emergency services to call back to that specific device.

How it works:

  • Each device has new Emergency CID settings 

Emergency Caller ID per Extension in PBX GUI

  • When set, the Emergency CID will override the normal CID when dialing one of the emergency phone numbers defined in the PBX->Applications->Emergency module.
  • The Emergency CID Name field can be used for a descriptive name, like the location of the extension in the building and the address.  
  • The Emergency CID number will be the number to call back to reach this specific device, regardless of the extension it is associated with or any other PBX settings.
  • Import/Export Extensions now support this functionality
  • API updated to support this functionality

Note: extension (rather than device) level CID is insufficient in many cases, as an extension may have devices in different locations or a device’s setting may be changed to support a different extension, while the device remains in its location.

Hospitality – Complete Concierge

  • After checkout, the extension language will fall back to the system’s default language, rather than always falling back to English.


It is now possible to use StatExplorer when running the system’s database on a separate server. This is a useful setup for high-intensity systems, as it allows to split the workload between the PBX server and the database server.

Bug Fixes

  • Installation of CompletePBX 5 on a minimal Debian 11 (affected versions – 5.2.14-15)
  • Missing localization for Search module title.
  • StatExplorer –
    • Hebrew showing as Gibberish in IVR tables
    • Abandoned calls missing from queuecalls
    • In some cases, it was not possible to create an end-user
    • When filtering for “Only calls with transfer” it doesn’t show in the “Filter used for these results” details.
    • Transfer (xfer) state does not appear correctly in the Call Table report.
    • Empty Duration in Agents: Detailed sessions/pause events report.
    • Reports not showing caller number when a call is dialed from an extension to a queue (internal call).
  • No diversion header is shown when calls come from Custom Destination
  • Supervision –
    • Callback changed “+” to “00”
    • SSO failed when running the database on a separate server
    • Click to call only supports number dialing


IP PBX: recent news & updates:

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Xorcom, a leading provider of innovative business communication solutions, is pleased to announce that it has signed an agreement with Marriott International, the world-renowned hotel chain, to become an approved vendor for Marriott brands. By becoming an approved vendor for Marriott, Xorcom joins an exclusive network of trusted suppliers recognized for their excellence and dedication to quality. This recognition further validates Xorcom’s position as a leading provider of communication solutions in the global hospitality sector.

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