PBX Emergency Call Notification
Comply with PBX Emergency Call Notification Regulations Get a QuoteAll Xorcom ProductsEmergency Dialing in CompletePBX
Compliance with US Kari’s Act Law of 2017 and other Regulations.
Description
In any PBX, emergency phone calls require special handling. In some cases, it is even specifically laid out in legislation.
Emergency calls must get priority over any other settings.
Emergency numbers must go through from any PBX extension regardless of the extension status or other PBX settings.
In many cases the organization wants local staff to be informed of such emergency calls being dialed and have the PBX automatically perform special actions upon emergency dialing.
CompletePBX Emergency module allows special priority handling of any emergency call per the organization’s policy and local regulations.
The PBX Emergency Call Notification module in CompletePBX is used to detect when someone is dialing an emergency call center, such as 911 in the United States (USA) or 999 in the United Kingdom (UK). While the call is being processed, another call is made to an alternate destination to notify staff that someone just dialed an emergency number.
Who Benefits from the PBX Emergency Call Notification Feature?
This PBX emergency call notification feature, standard in all CompletePBX models, is very useful in hotels, assisted living facilities, hospitals, and virtually any large office.
How does the PBX Emergency Call Notification Module Work?
Note that the outgoing emergency call is not interrupted. The call will select the appropriate outside line based on what is programmed in outbound routes. CompletePBX detects when the emergency call is dialed, then initiates another call for notification.
Multiple emergency numbers may be created. For example, different numbers may exist for fire or medical emergency. This also comes in handy for international applications as this feature is not limited to a 911 or 999 code. Virtually any phone number can be used as an emergency code.
There is a hijack emergency call feature included in this module as well. While Xorcom does not condone interrupting an emergency call for any reason, this feature could apply to large resort (typically found in the Caribbean or other parts of the world) that has their own emergency response facilities. Rather than the call going out to the regular police or hospital that may be a great distance away, the resort has the option of interrupting the call and rerouting it to their own internal emergency facilities, in order to provide faster response to their guests.
Location Identification with Emergency CID
To aid emergency responders, CompletePBX features Emergency CID. This called ID allows configuring a unique emergency caller ID specifically for each device, to allow notifying the first responders of the location of the caller and call back in case the call is disconnected.
The Emergency CID is based on the device and on the Extension, as an extension may have devices in different locations.
This Emergency CID consists of two parts:
Emergency CID Name: A descriptive field used to provide crucial location information (e.g., “RM 101, Building A, Main St”). This text is transmitted as the caller ID name during an emergency call.
Emergency CID Number: This is the specific phone number assigned for direct callback to that exact device.
When an emergency call is placed from a device with a configured Emergency CID, this specific name and number are sent to the emergency services. Importantly, creating an Emergency CID automatically generates a corresponding DID number. This means emergency responders can call back the transmitted Emergency CID Number and reach the exact physical device that initiated the call, bypassing standard extension routing, voicemail, or busy signals. This direct line capability is critical for confirming the emergency and locating the caller quickly and that the call doesn’t reach a different device associated with the same extension.