StatExplorer App
PBX Call Statistics - StatExplorer help companies and call center improving the way they use their phones and PBX by providing statistics of calls, queues, and agents performances.
StatExplorer
Call statistics reports
Make the most out of your call center by StatExplorer granular call center performance reports.
Slice the information using different segmentations, create customized reports and gain control of the call center performance.
License type: Queue Agents Developed by: IP-Connect
StatExplorer help companies and call center improving the way they use their phones and PBX by providing statistics of calls, queues, and agents performances.
With StatExplorer, companies can reduce the lost call count, analyze the reason of fails, reduce queue wait duration, and identify saturated trunks and services.
Using agents and queues statistics, call center supervisors can identify less performant agents, track pause and session duration, and improve call flow.
StatExplorer give user statistics of 2 different categories:
• Call statistics
• Queue/agent statistics
Call statistics
Call statistics can be used by any company who want to get information about the call count, call duration, get list of calls, get origin or destination of calls, extension performances, etc.
These statistics let company get information about call volumetric on the PBX, and know which service is the busiest using the DID number, or even bill customers with account codes.
Queue / agent statistics
Queue and agent statistics are more specifically made for call centers, even though regular companies can find here valuable information.
Queue statistics bring information about the call volumetric and wait the duration of calls in a queue before being connected to an agent or hanging up. Queue performances will be measured as the number of abandoned calls, hold time, call time, etc.
Agent statistics give information about how many time agents worked on the selected period, the number of call takers by each agent, pause duration, etc.
Results format show:
1. The title and description of the selected result
2. Graphics of the data
3. Table used to generate graphics
4. Links to export results.
Screenshots
Queue Agent Distribution Report in Multi Tenant PBX
Average Call Duration per Agent in Multi Tenant PBX Call Center
Duration before Answer Report – Multi-Tenant PBX Call Center
Slice the information using different segmentations, create customized reports and gain control of the call center performance
StatExplorer Pro for IP PBX presentation
App Updates
Multi-Tenant PBX – MT Manager Software Update 1.0.34
Version 1.0.34 This version supports the new CompletePBX update mechanism and new repositories. It is necessary to upgrade to this version in order to be able to update tenants via the MT Manager GUI.
CompletePBX 5.1.30 – PBX Software Updates
In this update: changes in software update mechanism and software service agreements, adding an update button, notifications, visual indication of the expiration date, adding web modules to the menus, and more. 5.1.30 Note: this is the last update that will be...
Multi-Tenant PBX – MT Manager Software Update 1.0.33
Debian Support Debian-based containers are supported and available starting this version
CompletePBX 5.1.29 – PBX Software Updates
In this update: Security update, infrastructure improvements, improved validation mechanism for GUI and API, and bug fixesIf you are upgrading a Spark system, you may ignore the special instructions. For any other system of version 5.0.59 or lower please perform the...
CompletePBX 5.1.28 – PBX Software Updates
In this update: Improvements in Cloud Call Recording management and resource use, improved storage usage, improved validation on deleting trunks, optimizations, and bug fixes.If you are upgrading a Spark system, you may ignore the special instructions. For any other...
CompletePBX 5.1.27 – PBX Software Updates
In this update: StateExplorer - new reports and improvements, Switchboard - queue data stable after configuration changes, multiple-language support, PBX GUI and configuration improvements, bug fixes.If you are upgrading a Spark system, you may ignore the special...
CompletePBX 5.1.26.2 – PBX Software Updates
In this update: A fix for a regression problem that was introduced in v.5.1.26 that interprets not correctly some characters (e.g., ?, ;, @) if they are defined in the SIP device password field.If you are upgrading a Spark system, you may ignore the special...
Multi-Tenant PBX – MT Manager Software Update 1.0.32
Security TCP connections to the MT Manager Websocket listener from outside are now disabled, reducing the potential brute-force attacks on this service. Additional Multi-Tenant PBX Improvements The GUI can now be accessed when the MT Manager server is installed behind...
CompletePBX 5.1.26 – PBX Software Updates
In this update: Task Manager can now run tasks at a non-precise time to minimize peak resource consumption, ACL supports more than one address, single sign-on to extension and queue, custom application supports patterns, bug fixesIf you are upgrading a Spark system,...
CompletePBX 5.1.25.1 – PBX Software Updates
In this update: immediate bug fix for IVR issueIf you are upgrading a Spark system, you may ignore the special instructions. For any other system of version 5.0.59 or lower please perform the following steps: 1. run yum install xorcom-centos-release 2. run yum update...