Real-time performance displayGet real-time performance information for call center agents. Set up customized wallboards and dashboards using an easy-to-use interface. Monitor SLA, free agents, callers in queue, agent status, system load and many more parameters with a...
Call statistics reportsMake the most out of your call center by StatExplorer granular call center performance reports. Slice the information using different segmentations, create customized reports and gain control of the call center performance.License type: Queue...
Xorcom CompletePBX phone systems support a range of Apps to enhance the system and provide solutions for specific use cases. Whether you are using a Xorcom PBX appliance, virtual PBX machine or a PBX tenant on a multi-tenant phone system, Xorcom CompletePBX apps can...
New Apps in MT Manager This version introduces the StatExplorer App for call center statistics reporting with its extension - Wallboards, for real-time performance monitoring.Both apps are activated via the App dialogue.The Wallboards app can only be activated on...
Supervision Switchboard Available for PBX Tenants Supervision Switchboard now available for PBX tenants as a App (Edit Tenant -> Apps) Once activating and saving, the tenant will update and install the Supervision Switchboard. This will be indicated by an icon in...
Bulk-Upgrade of Tenant PBX Bulk software upgrade for Tenant PBXs is now available via the MT Manager GUI. To upgrade one or more systems select the systems using the checkbox and then click the Upgrade icon. Cancel Pending Actions on Tenant PBXs When performing an...
SIP Trunk Compatibility Improvements It is now possible to use the IP ports to authenticate the tenant, in addition to the previously available options of IP address and fully-qualified domain name (FQDN). Improvements in topology hiding in SIP messaging (security) ...
Security Improvements Web access whitelist for the MT Manager administration It is now possible to define a whitelist of IP addresses. Web access to the MT Manager will only be allowed from those IP addresses. All other addresses will be blocked. Leaving the...
Bulk ActionsThis update introduces Bulk Actions to the MT Manager.Using Bulk Actions you can select to apply an action on more than one tenants.When selecting one or more tenants, the top bar will show available actions to perform on the selected tenants.The currently...
iOS Updated DFKS support Fixed audio quality issue when using the g722 codec Fixed issue where speaker staying enabled for incoming calls Fixed issue with missing quickdials Improved auto-answer form in settings Improved the behavior of the history removal feature...
In this release: This release introduces many stabilizations, bug fixes, and background improvements.
In this release: Amazon S3 & other remote storage support with the new External Storage module for managing remote storage for recording and CDR uploads. CDR upload module – automating CDR uploads for integrations with 3rd party tools & services.
