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Wallboards App

Real-time performance information for call center agents

 

 

Wallboards

Real-time performance display

Get real-time performance information for call center agents. Set up customized wallboards and dashboards using an easy-to-use interface.

Monitor SLA, free agents, callers in queue, agent status, system load and many more parameters with a clear visual representation that helps improve performance in real-time.

License type: Layouts        Developed by: IP-Connect

Performance wallboard is a StatExplorer plugin helping call center’s supervisor to boost their team performance, reduce queue wait time, and increase customer satisfaction.

Performance has been built to be displayed in a large screen but can also be used on a smaller screen to get instantaneous and real-time information.

Widgets available: 

  • Available (idle) agents count
  • Available memory (MB)
  • Call repartition by account code (Top 10)
  • Call repartition by DID (Top 10)
  • Call repartition by number (Top 10)
  • Call type repartition
  • Connected agents count
  • CPU Usage (graph)
  • CPU Usage (text)
  • Current call count
  • Currently waiting call count in a queue
  • Date and time
  • Extension status
  • List of last calls (table)
  • Performance of a queue (% of successful call)
  • Post ‘it
  • Queue agents (tables)
  • Queue call repartition
  • Queue wait average
  • Session and pause durations per agent (table)
  • Simultaneous call graph
  • Successful or abandoned call count in a queue
  • Web page

Screenshots

Monitor SLA, free agents, callers in queue, agent status, system load and many more parameters with a clear visual representation that helps improve performance in real-time.

App Updates

Multi-Tenant PBX – MT Manager Software Update 1.0.26

Multi-Tenant PBX – MT Manager Software Update 1.0.26

Auto-Update to Tenant on App Activation When activating a new app, the tenant CompletePBX instance automatically updates to the latest available version. This is done in order to ensure the best compatibility and user experience possible. In some cases, the tenant...

Multi-Tenant PBX – MT Manager Software Update 1.0.26

Multi-Tenant PBX – MT Manager Software Update 1.0.23-1.0.25

1.0.25 DID-Based Routing Now Supports "+" and Other Characters It is now possible to route numbers that are received from the SIP provider with the "+" prefix using DID Routing. All the following are now allowed in the configuration:  "+._a-zA-Z"1.0.24 New Default...

Multi-Tenant PBX – MT Manager Software Update 1.0.22

Multi-Tenant PBX – MT Manager Software Update 1.0.22

CloudPhone Mobile Softphone Support in MT Manager  The CloudPhone mobile softphone app for iOS and Android [link to page] was added to the MT Manager multi-tenant PBX Apps options: Setting the CloudPhone App to on for a tenant in the MT Manager interface will open the...

Multi-Tenant PBX – MT Manager Software Update 1.0.21

Multi-Tenant PBX – MT Manager Software Update 1.0.21

DID-Based Inbound Call routing It is now possible to route inbound calls based on the DID (dialed number). This feature can be used when working with a SIP provider that does not define the tenant Fully Qualified Domain Name (FQDN) in the SIP requests and, therefore,...

Multi-Tenant PBX – MT Manager Software Update 1.0.20

Multi-Tenant PBX – MT Manager Software Update 1.0.20

New Apps in MT Manager This version introduces the StatsExplorer App for call center statistics reporting with its extension - Wallboards, for real-time performance monitoring.Both apps are activated via the App dialogue.The Wallboards app can only be activated on...