Wallboards App
Real-time performance information for call center agents
Wallboards
Real-time performance display
Get real-time performance information for call center agents. Set up customized wallboards and dashboards using an easy-to-use interface.
Monitor SLA, free agents, callers in queue, agent status, system load and many more parameters with a clear visual representation that helps improve performance in real-time.
License type: Layouts Developed by: IP-Connect
Performance wallboard is a StatExplorer plugin helping call center’s supervisor to boost their team performance, reduce queue wait time, and increase customer satisfaction.
Performance has been built to be displayed in a large screen but can also be used on a smaller screen to get instantaneous and real-time information.
Widgets available:
- Available (idle) agents count
- Available memory (MB)
- Call repartition by account code (Top 10)
- Call repartition by DID (Top 10)
- Call repartition by number (Top 10)
- Call type repartition
- Connected agents count
- CPU Usage (graph)
- CPU Usage (text)
- Current call count
- Currently waiting call count in a queue
- Date and time
- Extension status
- List of last calls (table)
- Performance of a queue (% of successful call)
- Post ‘it
- Queue agents (tables)
- Queue call repartition
- Queue wait average
- Session and pause durations per agent (table)
- Simultaneous call graph
- Successful or abandoned call count in a queue
- Web page
Screenshots
Monitor SLA, free agents, callers in queue, agent status, system load and many more parameters with a clear visual representation that helps improve performance in real-time.
App Updates
Multi-Tenant PBX – MT Manager Software Update 1.0.23-1.0.25
1.0.25 DID-Based Routing Now Supports "+" and Other Characters It is now possible to route numbers that are received from the SIP provider with the "+" prefix using DID Routing. All the following are now allowed in the configuration: "+._a-zA-Z"1.0.24 New Default...
Multi-Tenant PBX – MT Manager Software Update 1.0.22
CloudPhone Mobile Softphone Support in MT Manager The CloudPhone mobile softphone app for iOS and Android [link to page] was added to the MT Manager multi-tenant PBX Apps options: Setting the CloudPhone App to on for a tenant in the MT Manager interface will open the...
Multi-Tenant PBX – MT Manager Software Update 1.0.21
DID-Based Inbound Call routing It is now possible to route inbound calls based on the DID (dialed number). This feature can be used when working with a SIP provider that does not define the tenant Fully Qualified Domain Name (FQDN) in the SIP requests and, therefore,...
Multi-Tenant PBX – MT Manager Software Update 1.0.20
New Apps in MT Manager This version introduces the StatExplorer App for call center statistics reporting with its extension - Wallboards, for real-time performance monitoring.Both apps are activated via the App dialogue.The Wallboards app can only be activated on...